A to Z claims issues on Amazon

A to Z claims issues on Amazon.in

Just last week I received and email from 2 different users, That they are facing a problem regarding getting an A to Z claim on their account and all their efforts to manage their account health is been washed away.

Well why do you receive this : When a person is not satisfied with your decision then he will go to the higher authority for his claim.

In these cases I would suggest all the users to make the return and refund process automatic.

 

You are always afraid of the issues.

1. What if the customer will not return the product ?
2. What if the customer will send different product ?
3. What if the refund is issued and you will not receive the product ?

Here in this case there is only a slight amount of error where in you will not receive the product, But still you have the option of charge back claim to claim your amount from amazon if you did not receive the product.

So I would request you all to make this process smooth you can change the return and refund process to automatic.

Why does this A to Z Claims are flied ?

It seems the customer has sent you a return request and you have accepted on time, Now what happens is if there is a delay via ATS service if the customer gets frustrated he will charge the claim on you, Then you will have to resolve the claim giving the exact description when the claim was held and when did you accept it.

Here the process is not aver, I say after the customer has raised the return request and it is accepted not the most important question will arise is that ” I have returned the product to the company when will i get my refund”

You will wait for the product to receive and if it gets delayed the buyer will feel cheated as now he does not have the product and also the money,  I don’t blame any one here that either the seller or the buyer or the company is a cheat but they are all in a process where they have to follow the rules and regulation and sometimes they might make you feel cheated, and then these users gets frustrated and will file back A to Z claims.

So let Amazon handle the process, The return request is dropped in let it be accepted,

What if you want to select the users to accept the return request ?

I would suggest you no just because if you want to run a long term business, I would suggest you to accept all return request, You are a brand and if your customer does not like the product that means you should accept it.

I will explain this concept in some other article as it is too long.

And let amazon handle the refund process by its own self, If you don’t receive the product you can open a charge back claim and amazon will give you all the details about the order and when will you receive it.

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