Plan of action for Order Defect Rate on Amazon

Writing a plan of action ?

Your selling privilege has been removed due to order defect rate, Now you will need a plan of action to prepare to get your selling privilege back.

In this topic I will explain you what is the correct reason, and what you will need to write of your order defect rate exceeds.

The very first thing you will have to do is, Accept all claims and complete resolve all the problem which are in the pending stage for Amazon.

Now when you order defect rate increase means your item which you have listed online does not have proper description. For an example.

I listed a product name “Heart design red color Glass Cup” and if I send a plastic cup then it is not a proper description, Or If I write the title “Heart Design Red Cup” So the question is what is the material.

You should understand this one important thing when you are selling online, It has the biggest effect that there is no touch and feel option in it, so the customer is bound to find out that thing when he receives, and what happens next is they feel cheated and they will claim, Which is a complain to amazon so amazon has prepared this matrix of order defect rate.

Later writing the plan of action for this issue I have seen people write to amazon that we will improve the quality and we will send good quality etc,

I will make a note here “ AMAZON IS LEAST CONCERNED WHAT YOU ARE SELLING”

For them the most important thing is their customers and their satisfaction rate, So what you need to mention in the plan is, For the products which you have received the claims, You need to edit their descriptions and mention that we have made changes to the descriptions of the products and now it clearly specifies what we are selling exactly to our customers, And in future we promise to prepare a proper description of our products which will well informative for the customers to buy and will get the same quality.

This is what you need to do when you receive this claim, Why will you and how will you improve the quality of the goods, this is a simple logic which can be applied which people while writing does not thing as they have been in sudden trauma of account suspension.

If you are a trader you are buying goods from someone else and you will deal in the same products, you cannot ask the person to change its quality. The manufacturer of that product is selling the goods and is selling fine in the market.

If you are the manufacturer you would have manufactured in quantity only a few customization good can be produced in a single form other wise all goods are manufactured in quantity.

So when you mention that we will improve the quality yes you will improve the quality but what will you do for the current product or the current sale which you have, You will sell the same product again and then again you will be facing the same customer dis satisfaction issues.

This is the most important reason why the plan of action of several vendors gets rejected.

I hope this article is helpful to write a good and a proper plan of action to gain your selling privilege back.