Plan of Action for late Shipment Rate Amazon

Plan of Action for late Shipment Rate Amazon.in

So your account is suspended due to late shipment rate, And now you are looking for a solution to provide to amazon.in.

I have seen several people writing the plan of action stating in this stage that they will keep the shipment ready, Due to low in inventory the delay in shipment was that caused the issue etc

And for the future plan they will promise that they will make the issue resolved by keeping more inventory and providing the shipment delivery on time. No that is not the case.

Understanding the late shipment,

Map your self as a customer when you order something and you don’t receive the product on time, How bad you feel.

The main concern here is that amazon wants you to keep the customer and amazon pre informed, Several people don’t know the process which are given to make the work easy.

Every one even amazon understands the state of issue that delay in work is always possible, For a sake of example there is sometimes when we send a message in the group via internet, few of them will receive the message late due to network issues, But there should be a proper solution for it.

What you need to write, Keep these points in mind and share your plan of action.

That you understand your mistake, and now you have studied the structure of amazon and you will have now understood the issues.

and you are going to resolve first of all all delayed shipment by shipping the product, The very next step you will take for the future is.

Educate your team with the following things.

1. You will increase your fulfillment latency time so that you will have enought time to ship the product, Which would not effect holidays say for ex you will keep 2 days for fulfillment that if you receive the order on saturday you can process the order on monday, and it will not be late.
2. Even if in some cases if the we have prepared the shipment and it gets delayed we have learnt how to reschedule the pick so that amazon is informed that the pick is not completed today and will be done in the next 24 hours.

You can check the topic How to reschedule your pickup on amazon.in

Apart from this we will regular update our inventory so that we do not get out of stock orders. And to manage this statement we would suggest you to go down with an inventory management system for small business.

And if you have 30+ order a day and if you managing more than 10 SKU we would suggest you to go down with a barcode inventory management system, Which will make your work more easy and flexible.

If you have faced the issue about the person not coming for pickup from amazon, Please note write it a detailed description and the people from amazon will report the issue and they will resolve it immediately, As I have seen many cases for amazon whom pick up were do booked directly as they were new sellers and then their account went on risk on late dispatch rate they mentioned to amazon and the issue was resolved.

I hope this post will help you to write a valued plan of action which will help you to get your selling privileges back on amzon.in

If you have any questions or queries feel free to write me back using the contact us page and I will reply you as soon as possible.

Plan of action for Order Defect Rate on Amazon

Writing a plan of action ?

Your selling privilege has been removed due to order defect rate, Now you will need a plan of action to prepare to get your selling privilege back.

In this topic I will explain you what is the correct reason, and what you will need to write of your order defect rate exceeds.

The very first thing you will have to do is, Accept all claims and complete resolve all the problem which are in the pending stage for Amazon.

Now when you order defect rate increase means your item which you have listed online does not have proper description. For an example.

I listed a product name “Heart design red color Glass Cup” and if I send a plastic cup then it is not a proper description, Or If I write the title “Heart Design Red Cup” So the question is what is the material.

You should understand this one important thing when you are selling online, It has the biggest effect that there is no touch and feel option in it, so the customer is bound to find out that thing when he receives, and what happens next is they feel cheated and they will claim, Which is a complain to amazon so amazon has prepared this matrix of order defect rate.

Later writing the plan of action for this issue I have seen people write to amazon that we will improve the quality and we will send good quality etc,

I will make a note here “ AMAZON IS LEAST CONCERNED WHAT YOU ARE SELLING”

For them the most important thing is their customers and their satisfaction rate, So what you need to mention in the plan is, For the products which you have received the claims, You need to edit their descriptions and mention that we have made changes to the descriptions of the products and now it clearly specifies what we are selling exactly to our customers, And in future we promise to prepare a proper description of our products which will well informative for the customers to buy and will get the same quality.

This is what you need to do when you receive this claim, Why will you and how will you improve the quality of the goods, this is a simple logic which can be applied which people while writing does not thing as they have been in sudden trauma of account suspension.

If you are a trader you are buying goods from someone else and you will deal in the same products, you cannot ask the person to change its quality. The manufacturer of that product is selling the goods and is selling fine in the market.

If you are the manufacturer you would have manufactured in quantity only a few customization good can be produced in a single form other wise all goods are manufactured in quantity.

So when you mention that we will improve the quality yes you will improve the quality but what will you do for the current product or the current sale which you have, You will sell the same product again and then again you will be facing the same customer dis satisfaction issues.

This is the most important reason why the plan of action of several vendors gets rejected.

I hope this article is helpful to write a good and a proper plan of action to gain your selling privilege back.

Brand registry on amazon

After your complete all the details on Amazon, You will be required to move on to the next step which is know as Brand Registry.

Now What is Brand Registry on Amazon ?

In simple words I can explain you is that Amazon requires an authorization letter under which you will mention that the Brand Name which you are using to identify your products are sold under the knowledge of the company. If in future there is any issue for the products Amazon will not be stated responsible for that as you have given a note to amazon on your letter pad that you are the owner of the brand or you have the rights to sell on the name which you have mentioned in the letter head.

How is the Brand Registry done ?

It’s simple you need an Image of the product with your band name tag on it,

It should be an original image captured.

The complete product should be visible.

The Brand name should be visible.

While you will also have to prepare a letter head on the company name which you have registered, Stating the following sentence as mentioned below.

”

SubJect : Brand Registry

Brand Name : The name of your Brand

This is to certify that the brand “Your Brand Name” is owned by us and we are the manufacturer of the brand.

We acknowledge that we are the owner of the brand.

Regards,

OWNER NAME

COMPANY NAME

SIGN

ROUND SEAL STAMP

”

This should be mentioned on a letter pad and should be scanned and sent to the amazon team for your band approval. After you send this it generally take 24 to 48 hours to complete the brand approval process.

I hope the article helps.

Do like share and comment on the article.

Sales in Amazon

I have been receiving the query about the sales drop of several users who’s account has been suspended and again they have reactive on amazon.

While there are new sellers who have been complaining on why they are not getting any sales.

I would like to explain you here how this complete online process works, and what is the matrix on which they work.

Fist of all I would like to tell you if your product is live on amazon.in please open your product and below the description you will find the product matrix option which is as shown on the image below.

I will take up to products and in which I will show you how the sales will differ.

Can you see both the image in which you will find there is a great difference between the 2 different product rank “Amazon Bestsellers Rank”

One is “23” and other is “3285”

The one which is on 23 give me a more sale while the other product which is on 3285 ranking is sold less, The sales is affected by this as soon as the product gets de listed or it is a new product or if your inventory gets zero and you will wait for a long period of time It will happen that your sales rank for the product will drop and then again you will have to wait for your sales rank to boost.

Now how will you be able to boost your sales rank is simple, You can drop in to the amazon advertisement, so that you can get your products listen on sponsored product lounge and then you get sales as you get sale your product rank will get boost and again you will have a boost in sales.

I will show you guys how to use advertisement section in amazon to make your product popular.

Next is getting customer feed back on the product.

You will find “Average Customer rating” for the product just above your ranking, This will also help you to get a boost over the sales the more ratings you receive for the product the more sales you will generate and your product ranking goes high.

You can also ask your happy customers to rate your product But wait a minute, I will be telling you that this may also get negative too, While talking to a customer and asking him to give a feedback from its end may lead you to queries about the product and if you are not able to answer the query or satisfy the customer you will face negative product feedback issues.

There are several other manners which you can work on SEO to boost up the link of the product and generate new customer base from an external source like Google or Facebook or Instagram or any social media.

I have shared an article over keyword process where you will be able to understand and help you to search new keywords.

If you have any questions or queries feel free to email me using the contact us form, and I will try to reply you ASAP.

If you like my article, Do bookmark my blog and Share and like our post too.

How to reschedule pickup on amazon

How to reschedule pickup on amzon.in ?

Last night I received an email about a vendor who was facing issue that the pickup was not done and the orders were getting canceled.

Here in this post I would show you how to reschedule the orders so that it does not get canceled, While in the mean time what you need to do if you are a new vendor to start pickup at your place.

1. Login to your Amazon.in panel
2. On the top right hand side you will find a search box.
3. Please “Reschedule Pickup” in the box.

You will see the following option as shown in the image below.

Select the first option “reschedule pickup” option you will see a popup window as shown in the image below.

Here you will find the first option “Cancel and Reschedule Easy Ship Pickup ” Option in blue. Click on it and you will see the screen below.

In this screen you can see a highlighted button which shows “Reschedule/Cancel Pick UP”option please click on it and you will be redirected to a new window where you will see a form as show in the screen below.

I would request you to please fill in the form very carefully,

First select : Reschedule Pick up

Enter you registered email ID

Enter your tracking details : You will find this on the label which has 2 bar codes on it and the number is just below the top bar code and is also know as “AWB no”

When you scroll down you will find the other form is as below :

Here please select the day

Next please select the slot as available in your area. We have 2 pickup slots available between 10-1 and 1-4

Click on the Terms and conditions box and then enter the image in the captcha box and click submit and your order will be rescheduled for the next day and you will not be marked as late shipment as well will not get canceled.

While you do this I would request you to please check the lable with the 2 barcodes, It will have 2 addresses on it where in the top address will be of customer and the bottom address will be of the hub facility where you will have to take your parcel and ask the manager of the hub that the pickup is not being done from you address, Please check and schedule a person to complete the pickup.

While he will also give you the number of the concern person who is handling the pickup there and will come to collect the product, Once this is done your regular pickup will be done.

I hope the article was informative and if you have any questions please feel free to ask me using the contact us page, If you like my article please like share and comment on it.

A to Z claims issues on Amazon

A to Z claims issues on Amazon.in

Just last week I received and email from 2 different users, That they are facing a problem regarding getting an A to Z claim on their account and all their efforts to manage their account health is been washed away.

Well why do you receive this : When a person is not satisfied with your decision then he will go to the higher authority for his claim.

In these cases I would suggest all the users to make the return and refund process automatic.

 

You are always afraid of the issues.

1. What if the customer will not return the product ?
2. What if the customer will send different product ?
3. What if the refund is issued and you will not receive the product ?

Here in this case there is only a slight amount of error where in you will not receive the product, But still you have the option of charge back claim to claim your amount from amazon if you did not receive the product.

So I would request you all to make this process smooth you can change the return and refund process to automatic.

Why does this A to Z Claims are flied ?

It seems the customer has sent you a return request and you have accepted on time, Now what happens is if there is a delay via ATS service if the customer gets frustrated he will charge the claim on you, Then you will have to resolve the claim giving the exact description when the claim was held and when did you accept it.

Here the process is not aver, I say after the customer has raised the return request and it is accepted not the most important question will arise is that ” I have returned the product to the company when will i get my refund”

You will wait for the product to receive and if it gets delayed the buyer will feel cheated as now he does not have the product and also the money,  I don’t blame any one here that either the seller or the buyer or the company is a cheat but they are all in a process where they have to follow the rules and regulation and sometimes they might make you feel cheated, and then these users gets frustrated and will file back A to Z claims.

So let Amazon handle the process, The return request is dropped in let it be accepted,

What if you want to select the users to accept the return request ?

I would suggest you no just because if you want to run a long term business, I would suggest you to accept all return request, You are a brand and if your customer does not like the product that means you should accept it.

I will explain this concept in some other article as it is too long.

And let amazon handle the refund process by its own self, If you don’t receive the product you can open a charge back claim and amazon will give you all the details about the order and when will you receive it.

I hope the article was helpful to you and if you like it please share and like our article.

If you have any question feel free to to email us on using the contact us page.

How to process order on Amazon

How to process order on Amazon.in

There are several old and new vendors which join with us regularly and drop in queries regarding the order processing format. Here I have posted below with Images how you can process the orders on amazon.in.

After you login to your amazon panel or if you are still searching for the login link use the link below to login to your amazon seller central account :

https://sellercentral.amazon.in

When you open the link please provide your user name and password for the amazon.in account.

After you login you will come to your dashboard which will appear as the screen below.

In the above screen you will find that there is 1 order unshipped,

Now Click on Unshipped :

You will see the screen below :

Now click on the order no which is “171-7430702-8417107”

You will see a screen will open which will mention the complete order details as shown in the image below.

Now click on the “Print Packing slip” which is on the right side of the above image.

Now this is order information form which shows what are the details of your order etc.

After you get the print out now you proceed ahead by clicking on “Easy Ship – Schedule pickup”

The below screen will appear :

Now in this screen you need to be very careful to fill in the details ;

First is Invoice Number : Please mention it for your reference purpose as per your bill no.

Below is the Package weight, Now you need to weight the exact package and mention in the box.

The dimension should be also perfect as per the measured  by your scale.

After you mention all the details below you will find “Get pickup Slot” Button Please click on it.

You need to select the date and time of pickup which will be comfortable for you and the package will be ready.

Note : In the next post I will surely post about how can processing orders Quickly, Timely and regularly will help you to gain orders more. 

Now you have selected the pickup time now below you will find the ‘Schedule Pickup” Button Click on it.

Now you will see the screen below :

You will see the “Print” Button on the right side of the screen, Now click on it and you will see a pop up window in which you will find packing slip which has bar code over it which will be scanned while pickup.

I hope you have completely understood how to process the orders on Amazon.in – There is one more process to learn in processing orders which is self ship.

I will show you in the next post.

If the post was helpful to you do like and share the post, Feel free to leave us your comment over our post.

If you have any questions feel free to write me back from the contact us page, I will get back to you soon.

Thanks,